Don’t worry I was in the same position about a week ago, and I couldn’t figure out where to click. It actually only takes a few minutes, once you know the right steps. First, you need to verify your profile in the settings; otherwise, the system won’t let you submit a request. Here is a blog post on how to redeem your coins on Yay casino . Go to the official website and open the section where you see your balance. The first time around, it might take up to a day for them to confirm your profile this is normal. Afterward, all will work much more quickly. The important thing is to be sure you’re entering your information correctly. By the way, did you email their support team?