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On 7 December 2022, AUSTRAC applied for civil penalty orders against SkyCity Adelaide Pty Ltd (SkyCity) for alleged serious and systemic non-compliance with Australia’s AML/CTF laws. On 26 May 2026, the Federal Court of Australia made civil penalty orders against Castra including an order for Castra to pay a $50,000 pecuniary penalty plus $15,000 in costs. On 16 December 2024, AUSTRAC applied for civil penalty orders against Entain Group Pty Ltd for alleged serious and systemic non-compliance with Australia’s AML/CTF laws. On 30 July 2025, AUSTRAC applied for civil penalty orders against Mount Pritchard and District Community Club Ltd for alleged serious and systemic non-compliance with Australia’s AML/CTF laws. View account balances for up to 120 accounts including transaction, savings, loan and foreign currency accounts; and business credit cards.
In April 2021 the Australian Securities & Investments Commission launched six civil penalty proceedings against Westpac for alleged misconduct and widespread compliance failures. In November 2019 Westpac was alleged to have violated anti-money laundering, child exploitation and counter-terror finance laws. In 2002 Westpac released a social impact report that outlined the bank's plan to meet international standards in the area of corporate social responsibility. Reinventure is mandated to invest independently of Westpac, unlike venture capital strategies led by other Australian banks. It is one of the big four banks in New Zealand and provides services to small to medium business, corporate and institutional organisations, and is the banker of the New Zealand government. Westpac Institutional Bank (WIB) delivers a broad range of financial services to commercial, corporate, institutional and government customers. Sales and service activities for business and corporate customers are conducted by relationship managers via business banking centres, internet and customer service centre channels.
Between 2015 and 2025 the group closed more than 400 branches, as well as all of its agencies, in Australia between its four bank brands, including 103 out of 106 Bank of Melbourne branches, and at least 100 regional branch closures. This includes keeping your sign-in details (including passwords, Westpac Protect™ SMS codes and SecurID® Token codes) private.
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The brand name incorporated the "W" that had been the logo of the Bank of New South Wales. As of 2025 Westpac has 13 million customers worldwide, and employs around 35,000 people. Westpac is one of Australia's Big Four banks, and is Australia's first and oldest banking institution. If your Westpac account is compromised due to Online Banking fraud, we guarantee to repay any missing funds, provided you complied with our Online Banking Terms and Conditions. Updating your contact details in Online Banking and the Westpac App is quick and easy – no need to wait in line or give us a call. Or, add a digital version of your eligible card to your eligible device in your Digital Wallet.
Lists of enforcement actions taken by us – civil penalty orders, enforceable undertakings, infringement notices and remedial directions. Important changes for customers moving to Westpac One Business. Transfer money to multiple accounts in one transaction for same-day processing (see cut off times).
You may offer an undertaking to the AUSTRAC CEO setting out how you will comply with AML/CTF laws. On 16 March 2017 the Federal Court ordered Tabcorp to pay a penalty of A$45 million. In July 2015 AUSTRAC applied for a civil penalty order under the AML/CTF Act against Tab Ltd, Tabcorp Holdings Ltd and Tabcorp Wagering (Vic) Pty Ltd (‘Tabcorp’). In August 2017 AUSTRAC applied for a civil penalty order under the AML/CTF Act against the Commonwealth Bank of Australia (CBA). On 21 October 2020, the Federal Court declared that Westpac had breached the AML/CTF Act on over 19 million occasions, and ordered Westpac to pay the $1.3 billion penalty. On 11 July 2023 the Federal Court of Australia ordered Crown to pay the $450 million penalty for its breaches of the Act. On 7 June 2024 the Federal Court of Australia ordered SkyCity to pay the $67 million penalty for its breaches of the Act.
On 1 May 2024, the group announced a moratorium on regional branch closures until 2027. There are 111 co-located branches as of Westpac's 2024 annual report, up from 82 in 2023. The figure does, however, include several (but not a significant amount of) branch co-locations where Westpac and a subsidiary such as BankSA or St George are brought together into one branch, and the other location being vacated.
Business Online is closing on 21 September 2026 and will be replaced by our new digital banking service, Westpac One Business®. Take control with digital banking that's streamlined for your business. Applications are now open for Te Waiu o Aotearoa Trust’s scholarships, which offer up to four Māori students $5,000 each towards their 2027 study cost. In May 2026 Westpac was ordered to pay a $26 million fine after the Federal Court of Australia ruled that it failed to respond to over 200 hardship requests within the time required by law between 2017 and 2023. In January 2024, ASIC dropped the insider trading allegation and Westpac was ordered to pay a $1.8m fine and an additional $8m to cover ASIC's litigation and investigation fees for unconscionable conduct. The sales campaign aimed at rolling customers from their existing superannuation into Westpac superannuation products. In August 2021 Westpac was fined $10.5m for breaches to best interests duty after it provided personal financial product advice in calls to 14 customers in a sales campaign.
